The Secret to Leading Organizational Change Is Empathy
Patti Sanchez write an article published by Harvard Business Review. The piece has much to say on the power of empathy in the workplace. Here is the opening statement and link to the full post. I’m working with a CEO who’s in the midst of rethinking her company’s strategy so it can better meet customer demands and thrive financially. These are major changes that will affect every aspect of how…
Key Reading: SHRM’s 2019 Culture Report
SHRM’s 2019 Culture Report finds that 1 out of 4 workers dread going to work, don’t feel safe voicing their opinions about work-related issues and don’t feel respected and valued at work. The rest of the findings are equally eye-opening. Get the Full Report
Empathy: The Key to Millennial Marketing
We have found this article on quad.com right on the mark. Empathy IS the key to marketing to millennials. “Previous generations have been lobbing insults about self-absorption and immaturity at younger generations since Socrates famously quipped, “The children now love luxury; they have bad manners, contempt for authority; they show disrespect for elders and love chatter in place of exercise.” Over and over, this sentiment winds its way through millennia,…
Connect Authentically During Workplace Investigations
I first learned how to investigate workplace misconduct when I worked for Target. I remember after I completed my first investigation, I conducted the interview, got to the truth, they wrote a statement, management terminated them, and police made the arrest. As they were leaving with police, the person turned to me and thanked me. I was confused. I didn’t know what to say. So I went with what my…
How an empathic culture gets built
Workplace Culture is built in everyday moments and tested during the difficult moments. Difficult moments test us at work too and can be determining factors on how we are perceived at doing our jobs. If your job is a field goal kicker and you miss a game winning field goal during playoffs, people are going to judge. Difficult moments also challenge our workplace culture. Culture is tested when someone messes…