Category: Emotional Intelligence

Empathy? In Denmark they are learning it in school

Denmark is one of the happiest countries in the world. This is according to the UN’s World Happiness Report, an important survey that since 2012 classifies the happiness of 155 countries in the world, and that for seven years has placed Denmark among the top three happiest countries on a global level. The fact that teaching empathy has been mandatory since 1993 in schools in Denmark is a factor that contributes to the…

Sit Up, Stand Up and Engage in Whole Body Empathy

When an interviewer’s physicality becomes in tune with those they are interviewing an honest, authentic dialogue ensues. The Empathic Investigation utilizes both verbal and non-verbal communication skills to effectively create a connection between an investigator, accusers and those accused. This is what we call whole body empathy. The traditional concept of empathy has a number of cliche meanings. The one that stands out is when another individual is telling us…

How an empathic culture gets built

Workplace Culture is built in everyday moments and tested during the difficult moments. Difficult moments test us at work too and can be determining factors on how we are perceived at doing our jobs.  If your job is a field goal kicker and you miss a game winning field goal during playoffs, people are going to judge.  Difficult moments also challenge our workplace culture. Culture is tested when someone messes…

Conversation stalled? Use a mirror or lay a brick

There is a profound moment I experience when I am talking with a work colleague and I suddenly have nothing to say. The topic of conversation might be about the weather. Or, the dialogue may be an important discussion related to a decision that affects both of us, and the company. What happens in that pause, in that space where another person is waiting on my response and I have…

Leaders Building Empathic Workplaces Turn to Strength Training

87% percent of CEOs today believe that their company’s financial success is directly tied to the level of empathy within their workforce. 79% of HR professionals agree. They recognize that empathy throughout an organization influences ease of hiring, retention rates, productivity, how customers are treated and overall business health. On top of that, the State of Workplace Empathy Study found that employees are happy to work longer hours when they’re working…

How Improv Can Help Law Enforcement Think On Their Feet

Certain skills in law enforcement aren’t easy to learn. It can take years. And not knowing them early on in the job can strongly influence our long-term success or failure in a law enforcement role. It can even put ourselves or our colleagues in danger. Thinking on our feet is one of these valuable skills. And improv is the safe, effective and fun way to hone this priceless job skill….

Empathy in Law Enforcement

For the police, the motto of “Protect and Serve” is a noble ambition. Officers, departments and administration prove time and again that they’re committed to these principles at their very core. But on a daily basis, officers face horrors, dangers, despair and scrutiny most of us could never imagine. In these high-stress jobs, compassion, patience and understanding can “run dry”. We struggle to maintain the empathy needed to “protect, serve,…

Optimizing Empathy: Being empathic doesn’t require giving someone advice to solve their problem.

I was sitting on my therapist’s couch, gazing through the partially opened blinds of his office’s floor to ceiling window, while he talked me through a simple gym couple scenario. “Have you ever seen that couple at the gym, where the guy is ridiculing his girlfriend about how her stomach isn’t flat enough or her butt is too small, and she works that much harder during their workout trying to…

True Life: Addicted to Novelty

“Hello, everyone. My name is Jim, and I’m a novelty addict.” [Everyone: “Hi, Jim.”] “It’s been 12 hours since I last ‘liked’ and ‘retweeted’ multiple articles on Twitter and LinkedIn without reading them or doing anything with the knowledge I gained. But it’s time I admit I need help in order to make a change and break this toxic cycle. These constant hits of novelty are only holding me back.”…

Problem Solving – It’s is all About Creativity

Problem solving is perhaps one of the most sought-after traits during the employment interview process, but try as we might as recruiters and hiring managers, we’ve always struggled to develop interview questions that truly capture someone’s problem solving ability. In turn, we may hire someone who thinks they’re a problem solver but struggles to think in a non-linear way, impacting their ability to grow in the company. When it comes down…

Protecting your health is no laughing matter (or is it?)

According to the CDC, absenteeism costs employers over $225 billion each year. “Presenteeism”, employees coming to work sick but not being fully productive, accounts for two-thirds of the total cost incurred by employees, according to Harvard Business Review. Employee wellness matters at work not only because you care about your employees; it affects the bottom line. Could something as seemingly “unimportant” or even “distracting” as laughter offer a solution to what Harvard researchers call…

“Where you from” as a micro aggression in the workplace

As huge corporations like General Motors manage the backlash regarding certain leadership that did little to combat a culture of overt racism against employees of color, we’re reminded that while most people today don’t condone racist or other discriminatory behavior, it does exist. It’s easy to point fingers and proclaim that your company isn’t like that, but it’s the more subtle forms of discrimination today that often do the most to divide an office. As leaders within…

5 Ways to Increase Emotional Intelligence in the Workplace

Over the last decade, more companies are giving attention to the emotional intelligence of their employees. Backed by thousands of studies, high emotional intelligence has been shown to improve job performance, leadership skills, employee interactions, relationships, mental and physical health, and happiness in employees. Most companies have employees that fall all over the emotional intelligence spectrum. How can a company work to bring everyone to a place of higher emotional…

LGBT in the Workplace

Some may think that sharing a workplace with a person who has different life experiences than us can be challenging, and it does not have to be. When it comes to being in a workplace with LGBT+ people, we want to let them know we are an ally and, more importantly, an effective ally. As a cisgender, heterosexual person, however, we may not know precisely how to “deal” with an LGBT+…

The Benefits and Challenges of Working in a Multi-Generational Workforce

It turns out that most people believe variety is the spice of life, at least in terms of working in an environment that includes people of all ages. In their second quarter report on work insights for 2018, the employment agency Randstad indicated that 86 percent of survey respondents indicated that they prefer to work on teams with many age groups represented. Most respondents also stated that working with others 10 to…

A Robot Walks Into a Bar, But Can It Do Comedy?

Artificial intelligence (AI) has taken the world by storm over the past several years. From smartphone applications that give us driving directions to personal assistants like Amazon’s Alexa to smart home lighting systems, robotic intelligence has become an accepted part of everyday life. People love convenience and are willing to pay what the manufacturers ask in exchange for an easier life. The arts, and in particular stand-up comedy, are one…

How to Model Strong Emotional Intelligence to Your Team

While leaders need to possess the right set of technical skills for their department and industry, emotional intelligence is equally important. Emotional intelligence means that you understand the importance of owning your emotions and having strong awareness of the emotions of your team members around specific situations. Leaders with a strong sense of emotional intelligence have a deep understanding of how their words and actions impact others. It also means…