Category: Workplace Conflict

Empathy: The Key to Millennial Marketing

We have found this article on quad.com right on the mark.  Empathy IS the key to marketing to millennials. “Previous generations have been lobbing insults about self-absorption and immaturity at younger generations since Socrates famously quipped, “The children now love luxury; they have bad manners, contempt for authority; they show disrespect for elders and love chatter in place of exercise.” Over and over, this sentiment winds its way through millennia,…

Connect Authentically During Workplace Investigations

I first learned how to investigate workplace misconduct when I worked for Target.  I remember after I completed my first investigation, I conducted the interview, got to the truth, they wrote a statement, management terminated them, and police made the arrest.  As they were leaving with police, the person turned to me and thanked me. I was confused.  I didn’t know what to say.  So I went with what my…

Do You Work in a Toxic Workplace?

70% of people say they wouldn’t work for an industry leader if they felt the environment was toxic. 77% say they would leave. Millennials say they would take an average $7,600 pay cut if it meant moving into a healthier work environment. And studies show that a toxic work environment can cut productivity by as much as 20%. What’s a toxic work environment costing us as companies? Increased turnover? Trouble hiring?…

Navigating Workplace Conflict

If workplace conflict is an unavoidable hazard, empathy is our compass to navigate this conflict. Most of us understand the cause of conflict, which is a fact of life and occurs for a variety of reasons. We have differing perspectives, conflicting priorities, or cannot even agree on the definition of, much less a solution to, a common problem. In a Psychology Today article, Mark B. Baer, Esq., says that many believe that…