Category: Storytelling

Sit Up, Stand Up and Engage in Whole Body Empathy

When an interviewer’s physicality becomes in tune with those they are interviewing an honest, authentic dialogue ensues. The Empathic Investigation utilizes both verbal and non-verbal communication skills to effectively create a connection between an investigator, accusers and those accused. This is what we call whole body empathy. The traditional concept of empathy has a number of cliche meanings. The one that stands out is when another individual is telling us…

How an empathic culture gets built

Workplace Culture is built in everyday moments and tested during the difficult moments. Difficult moments test us at work too and can be determining factors on how we are perceived at doing our jobs.  If your job is a field goal kicker and you miss a game winning field goal during playoffs, people are going to judge.  Difficult moments also challenge our workplace culture. Culture is tested when someone messes…

Conversation stalled? Use a mirror or lay a brick

There is a profound moment I experience when I am talking with a work colleague and I suddenly have nothing to say. The topic of conversation might be about the weather. Or, the dialogue may be an important discussion related to a decision that affects both of us, and the company. What happens in that pause, in that space where another person is waiting on my response and I have…

Optimizing Empathy: Being empathic doesn’t require giving someone advice to solve their problem.

I was sitting on my therapist’s couch, gazing through the partially opened blinds of his office’s floor to ceiling window, while he talked me through a simple gym couple scenario. “Have you ever seen that couple at the gym, where the guy is ridiculing his girlfriend about how her stomach isn’t flat enough or her butt is too small, and she works that much harder during their workout trying to…

True Life: Addicted to Novelty

“Hello, everyone. My name is Jim, and I’m a novelty addict.” [Everyone: “Hi, Jim.”] “It’s been 12 hours since I last ‘liked’ and ‘retweeted’ multiple articles on Twitter and LinkedIn without reading them or doing anything with the knowledge I gained. But it’s time I admit I need help in order to make a change and break this toxic cycle. These constant hits of novelty are only holding me back.”…

A Robot Walks Into a Bar, But Can It Do Comedy?

Artificial intelligence (AI) has taken the world by storm over the past several years. From smartphone applications that give us driving directions to personal assistants like Amazon’s Alexa to smart home lighting systems, robotic intelligence has become an accepted part of everyday life. People love convenience and are willing to pay what the manufacturers ask in exchange for an easier life. The arts, and in particular stand-up comedy, are one…

Using the Science of Empathy and Storytelling to Connect in the Workplace

I first learned how to investigate workplace misconduct when I worked for Target.  I remember after I completed my first investigation, I conducted the interview, got to the truth, they wrote a statement, management terminated them, and police made the arrest.  As they were leaving with police, the person turned to me and thanked me. I was confused.  I didn’t know what to say.  So I went with what my…