Tag: Empathy

Sit Up, Stand Up and Engage in Whole Body Empathy

When an interviewer’s physicality becomes in tune with those they are interviewing an honest, authentic dialogue ensues. The Empathic Investigation utilizes both verbal and non-verbal communication skills to effectively create a connection between an investigator, accusers and those accused. This is what we call whole body empathy. The traditional concept of empathy has a number of cliche meanings. The one that stands out is when another individual is telling us…

How an empathic culture gets built

Workplace Culture is built in everyday moments and tested during the difficult moments. Difficult moments test us at work too and can be determining factors on how we are perceived at doing our jobs.  If your job is a field goal kicker and you miss a game winning field goal during playoffs, people are going to judge.  Difficult moments also challenge our workplace culture. Culture is tested when someone messes…

Conversation stalled? Use a mirror or lay a brick

There is a profound moment I experience when I am talking with a work colleague and I suddenly have nothing to say. The topic of conversation might be about the weather. Or, the dialogue may be an important discussion related to a decision that affects both of us, and the company. What happens in that pause, in that space where another person is waiting on my response and I have…

Leaders Building Empathic Workplaces Turn to Strength Training

87% percent of CEOs today believe that their company’s financial success is directly tied to the level of empathy within their workforce. 79% of HR professionals agree. They recognize that empathy throughout an organization influences ease of hiring, retention rates, productivity, how customers are treated and overall business health. On top of that, the State of Workplace Empathy Study found that employees are happy to work longer hours when they’re working…

How Improv Can Help Law Enforcement Think On Their Feet

Certain skills in law enforcement aren’t easy to learn. It can take years. And not knowing them early on in the job can strongly influence our long-term success or failure in a law enforcement role. It can even put ourselves or our colleagues in danger. Thinking on our feet is one of these valuable skills. And improv is the safe, effective and fun way to hone this priceless job skill….

Optimizing Empathy: Being empathic doesn’t require giving someone advice to solve their problem.

I was sitting on my therapist’s couch, gazing through the partially opened blinds of his office’s floor to ceiling window, while he talked me through a simple gym couple scenario. “Have you ever seen that couple at the gym, where the guy is ridiculing his girlfriend about how her stomach isn’t flat enough or her butt is too small, and she works that much harder during their workout trying to…

5 Ways to Increase Emotional Intelligence in the Workplace

Over the last decade, more companies are giving attention to the emotional intelligence of their employees. Backed by thousands of studies, high emotional intelligence has been shown to improve job performance, leadership skills, employee interactions, relationships, mental and physical health, and happiness in employees. Most companies have employees that fall all over the emotional intelligence spectrum. How can a company work to bring everyone to a place of higher emotional…

A Robot Walks Into a Bar, But Can It Do Comedy?

Artificial intelligence (AI) has taken the world by storm over the past several years. From smartphone applications that give us driving directions to personal assistants like Amazon’s Alexa to smart home lighting systems, robotic intelligence has become an accepted part of everyday life. People love convenience and are willing to pay what the manufacturers ask in exchange for an easier life. The arts, and in particular stand-up comedy, are one…

Restoring Empathy in the Workplace

Empathy in the workplace is clearly important. In fact, a global study of corporate leaders found that empathy was the one skill most clearly linked to performance. Despite this, many leaders fail to develop an empathetic work environment. Sometimes, it’s not even management’s fault. Layoffs, stagnant growth, and even outside factors can cause employees to feel detached. Luckily, a lack of empathy in your corporate culture doesn’t have to be permanent. In…

Navigating Workplace Conflict

If workplace conflict is an unavoidable hazard, empathy is our compass to navigate this conflict. Most of us understand the cause of conflict, which is a fact of life and occurs for a variety of reasons. We have differing perspectives, conflicting priorities, or cannot even agree on the definition of, much less a solution to, a common problem. In a Psychology Today article, Mark B. Baer, Esq., says that many believe that…

How the Mirror Neuron System Regulates Empathy

How do we understand others when we haven’t experienced what they’re going through? How are we able to share in the joy and sadness of those around us? Why do some people seem so adept at suspending personal judgment, seeing through the masks we wear to the authentic self? Science believes they’ve discovered the part of our brains that makes this important human connection possible. Let’s take a look at…

How to Model Strong Emotional Intelligence to Your Team

While leaders need to possess the right set of technical skills for their department and industry, emotional intelligence is equally important. Emotional intelligence means that you understand the importance of owning your emotions and having strong awareness of the emotions of your team members around specific situations. Leaders with a strong sense of emotional intelligence have a deep understanding of how their words and actions impact others. It also means…