A manager once said that Angela Nino, after that same manager noticed something was going on with Nino and asked her to tell him about it. “I was like, ‘You just asked me the what the problem was, and I told you, and then you told me you didn’t want to hear it,’” says Nino now. “Like, pick one.”

“Nino, a trained forensic interviewer, Chicago-based improv comedian, and founder and CEO of Empathic Workplace and the Improv Therapy Group, explains that not recognizing employees’ personal feelings no longer works.”

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