“Know your values so well that they inform everything you do. You should be clear on your corporate values as well as your personal values. Examples company executives often give me include, authenticity, empathy and respect. But just knowing those values isn’t enough. “Knowing how to communicate your values is the closest thing you get to a formula for getting through conflict,” says Angela Nino, CFI, founder and CEO of Empathic Workplace. “You must be able to make the problem and your core values ‘speakable.’” To do so, you must embrace the truth, too. And part of that truth is that no one is perfect. Own up to the problem as quickly as possible in a short, thoughtful admission. The more you offer people to chew on, the more they have to spit back at you.”

One of a number of quotes from Angela Nino, CFI in Forbes.

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