The Future of Workplace Investigations
Everyone assumes an investigator will be judgement free, but we teach how to make that a reality using empathy. And story telling is the way to invoke empathy in a situation. We teach you and your team the techniques that allow the accuser, the accused and witnesses to all feel heard. feel respected and view the process as fair.
Our Empathic Training Programs Address The Concerns of All Parties in an Investigation:
The Accused, Accuser and Witnesses.
We teach investigators, human resource professionals and managers how to use empathy at the forefront of planning, conducting and documenting a workplace investigation.
Workplace Culture is built in everyday moments, and tested during the difficult ones.
Workplace investigations are some of the most difficult conversations in business. The way we treat people during these conversations could be the difference between a peaceful departure or workplace conflict.
The Empathic Investigations Training programs are designed to ensure that participants can apply the learning in the workplace immediately.
CUSTOM TOPICS FOR AN EMPATHIC WORKPLACE
Classes available for your employees.
Empathic Communication and Interviewing Techniques
Culture, Complaints and Empathic Investigations
Trust & Civility:
Tools to Create an Authentic, Empathic Workplace
Empathic Policies, Procedures and Prevention
Training Frontline Managers to Protect the Empathic Workplace
Creating Consistency, Limiting Liability and Empathic Hiring
INVESTIGATION & INTERVIEW LEARNING MODULES
Partial Day, Full Day and Two Day Lectures, Workshops and Demonstrations
How to conduct workplace investigations and investigative interviews.
The course includes:
- Connecting authentically in the workplace
- Communication at the highest level
- The art of asking questions
- Mindfulness and Emotional Intelligence
- Empathy and Storytelling
- Investigative Interviewing
- The Cognitive Interview
- Accusatory Conversations
- Difficult Conversations
- How to handle resistance
*All training can be tailored to the needs and nature of your business